Heart Motivation vs Behaviour

Why Do We Judge Others Differently Than Ourselves?

Have you ever noticed that when we make a mistake, we tend to explain it by our intentions?

  • “I didn’t mean to hurt them.”
  • “I was stressed.”
  • “My heart was in the right place.”

Yet when someone else hurts us, we often focus on what they did.

  • “I can’t believe they did that to me.”
  • “They didn’t care.”
  • “Look at how they treated me.”

This difference highlights a common human tendency: we often judge ourselves by our intentions and others by their behaviour.

The Gap Between Intent and Impact

Most people do not intend to harm others. Our behaviour is influenced by countless factors:

  • Stress
  • Fatigue
  • Fear
  • Unresolved trauma
  • Emotional triggers
  • Learned relationship patterns
  • Nervous system activation
  • Simple miscommunication

A person may genuinely care about someone while behaving in ways that feel hurtful, dismissive, defensive, or withdrawn.

The challenge is that while intentions matter, impact matters too.

Good intentions do not automatically erase painful consequences

What Happens in the Brain and Nervous System?

When we are emotionally activated, our nervous system shifts into survival mode.

We may:

  • Become defensive
  • Shut down
  • Withdraw
  • Become critical
  • Overreact
  • Struggle to communicate clearly

In these moments, our behaviour may not accurately reflect our deepest values or desires.

Afterwards, we often remember our internal experience:

  • “I was scared.”
  • “I felt overwhelmed.”
  • “I didn’t mean that.”

Others, however, only experienced our behaviour.

Why Relationships Get Stuck

Conflict often escalates when both people focus on different realities.

One person says:
“But that wasn’t my intention.”

The other says:
“But that’s how it affected me.”

Both can be true.

Healthy relationships learn to hold both:

  • Intent matters.
  • Impact matters.

Understanding someone’s heart can create compassion.

Acknowledging the impact of behaviour creates accountability.

We need both for genuine repair.

The Importance of Curiosity

Instead of immediately assuming someone’s behaviour reveals their character, curiosity invites us to ask:

  • What might have been happening for them?
  • Were they stressed, afraid, or triggered?
  • Is this behaviour consistent with who they usually are?
  • What need were they trying to meet?

Curiosity does not excuse harmful behaviour. It simply helps us understand it more accurately.

Looking at Ourselves Honestly

The reverse is also important.

Many of us are quick to defend ourselves with our intentions while overlooking the effect of our actions.

Growth occurs when we can say:

“My heart was good, but my behaviour still caused harm.”

This is not self-condemnation.

It is maturity.

Healthy accountability means taking responsibility for our impact without losing sight of our humanity.

A Balanced Perspective

Compassion asks us to look beyond behaviour and consider the heart.

Wisdom asks us to recognize that behaviour still matters.

The goal is not to choose one over the other.

The goal is to hold both truths at the same time:

People are more than their worst behaviour.
And behaviour still has consequences.

When we learn to see both heart and behaviour clearly, we become more compassionate toward others and more accountable for ourselves.

 

Looking Beneath the Behaviour

In counselling, we often explore the question:

“What is the behaviour trying to achieve?”

Every behaviour serves a purpose, even when it is unhealthy or ineffective.

A person who withdraws during conflict may not be trying to reject their partner; they may be trying to avoid feeling overwhelmed.

A person who becomes critical may not be trying to hurt someone; they may be protecting themselves from feelings of vulnerability or inadequacy.

A person who becomes controlling may not be seeking power; they may be trying to create safety in a world that feels unpredictable.

This does not mean harmful behaviour should be excused. Rather, understanding the motivation beneath behaviour helps us respond with greater wisdom and compassion.

When we understand the heart, we can address the real issue instead of only reacting to the symptom.

Questions for Reflection

When someone hurts me:

  • Am I judging them solely by their behaviour?
  • What might I not know about their internal experience?
  • Can I remain curious while maintaining healthy boundaries?

When I hurt someone:

  • Am I relying on my intentions to avoid accountability?
  • Can I acknowledge the impact of my behaviour?
  • What might this situation teach me about myself?

Perhaps one of the greatest signs of emotional and spiritual maturity is learning to hold two truths at once:

People deserve compassion for the struggles behind their behaviour.

People are responsible for the impact of their behaviour.

When we can hold both truths, we create space for empathy without enabling harm, accountability without shame, and relationships that are built on both grace and truth.